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MyHealth Subscriber Terms of Use
1.1 Access & Management Rights
Authority to access the Myhealth EHR App that shall include access, view, manage and modify the Personal Health Record of a Subscriber.
1.2 Access Rights
Authority to access the Myhealth EHR App that allows ‘access only’ rights to view the Personal Health Record of a Subscriber.
1.3 Benefits
Any and all services, promotions, arrangements and facilities offered to the Subscriber during the subscribed period.
1.4 Carer
A person or entity that is entrusted with the role of providing healthcare services to the Subscriber whether
1.4.1 Healthcare Provider: Doctor, nurse, pharmacist, medical officer and other qualified healthcare provider as authorized & conformed to local laws;
1.4.2 Family member or acquaintance whether by legal appointment or moral/ethical responsibility;
1.4.3 An entity whether an individual or institution who is granted the authority to provide care to the Subscriber who have fulfilled the Nominee Requirement.
1.5 Claims
Any cost, expense, damage or other liability (whether in contract, tor or otherwise) arising from any time or condition and includes legal costs on a full indemnity basis.
1.6 Credentials
User ID for the purpose of log in to the Subscriber account whether using email, mobile number, social media ID and any allowed media including the password.
1.7 Custodian
A person or entity that is authorized by the Subscriber to register, view, manage and modify the Personal Health Record.
1.8 Electronic Health Record (EHR)
A combined record that may consist of:
1.8.1 Medical record (such as, but not limited to, vaccination, clinical, medical checkup record & treatment record);
1.8.2 Health lifestyle record (such as, but not limited to, diet, exercise & supplement consumption record);
1.8.3 Medication & Allergy record (such as, but not limited to, long term medication, pain management and allergy list).
1.9 Healthcare Provider
An entity or individual so authorized by the local law & governing body to provide medical care & attention to a Subscriber
1.10 Myhealth Connect Sdn Bhd
The legal entity with Registered (Company No. 1350934-M) who is the absolute owner of Myhealth EHR Apps and all its related products & services whether mobile apps, website, brand and services offered under the Myhealth brand flagship.
1.11 Myhealth Electronic Health Record App
Software or mobile application running on IOS, Android or any other available platform under the Myhealth Electronic Health Record App
1.12 Nominee Requirements
The requirements that is to be met by a Carer, Custodian or any other person(s)/entity in order to qualify as Custodian of a Subscriber in Myhealth EHR. It shall include:
1.12.1 Meeting the legal age as allowed by the local governing laws if an individual; and who shall be of sound mind;
1.12.2 Be registered and is a valid legal entity subject to the local governing laws if a body, corporation, company and/or any entity besides an individual;
1.12.3 Either the individual or entity shall be duly authorized by the Subscriber, whether by application of governing laws or by written consent by the Subscriber and be granted either “Access Rights” or “Access & Management Rights”. The authorization shall be produced by the Subscriber for validation if requested.
1.13 Partner Program
Healthcare Providers are required to sign up for Myhealth Partner Program whereby they will be provided a unique log in Credentials. Thru the Patient Portal, the Healthcare Providers can update, upload, download and procure information on their patient subject to the patient being a registered and active Subscriber.
1.14 Partner Portal
The portal used by Healthcare Providers to access into the Myhealth EHR platform for the purpose of carrying out updates, upload, download and procuring information for the purpose of providing healthcare services to the Subscriber provided the patient is a registered and active Subscriber.
1.15 Subscriber
A person who creates an account in the Myhealth App and agrees to the Terms & Conditions of Use of the Myhealth EHR App where the EHR shall be constituted of this person’s personal information, medical record, medical history and other information hereon after contained in the Myhealth EHR.
1.16 User
A person who has access to and uses the Myhealth EHR whether the Subscriber, Custodian, Carer by logging in using valid Credentials whether granted “Access Rights” or “Access & Management Rights”.
2.1 Myhealth EHR is an online digital record of a person’s personal health record. The EHR can be accessed via the mobile app subject to the availability of network access & system operational requirements.
2.2 Your personal EHR account is created once you subscribe after creating your personal log in Credentials
2.3 As a subscriber you can create, edit, manage and delete your personal EHR.
2.4 You may also grant Custodian rights to an individual or entity subject to them meeting Nominee Representative Conditions.
2.5 The EHR may be created by the Subscriber or the appointed Custodian.
2.6 A Subscriber’s EHR created in Myhealth Electronic Health Record App is the property of the Subscriber and records contained in the EHR shall be treated in accordance to the terms & conditions stated in this agreement.
2.7 MyHealth Electronic Health Record (EHR) is a collection of uploaded EHR by the Subscriber or the authorized Carer and it is agreed that MyHealth Connect Sdn Bhd is not responsible for the accuracy nor use or dissemination of the information contained by the Subscriber or Carer.
2.8 It is agreed that MyHealth Electronic Health Record (EHR) facilitates the storage of the Subscriber(s)’s EHR and that Myhealth Connect Sdn Bhd does not verify the content of the said EHR.
2.9 By agreeing to this agreement, Users hereby grant consent to Myhealth Connect Sdn Bhd to use, copy, transmit, store, analyse and backup the data, whether anonymized or not, that enables Myhealth Connect Sdn Bhd to improve, develop and protect our services including personal data and EHR data; subject to the terms of this agreement. It is the discretion of Myhealth Connect Sdn Bhd to create anonymized statistical data from your data and usage of our services whereby it may be used for product improvisation, to develop new services or products, to identify trends and marketing activities based on your preferences
3.1 Medical records such as vaccination, clinical, laboratory test and/or other records/assessments that may be uploaded by a Healthcare Provider in our Partner Program or by the Subscriber.
3.2 Personal information such as name, contact, email, ID, demographics and other personal information for purpose of identifying and use for Myhealth product enhancement purposes (See Item 6.1).
3.3 Medical appointments whether made thru Myhealth portal or by manual entry.
3.4 Access is granted to the Subscriber, their Custodian and Healthcare Provider who is a registered user in Myhealth Partner Program.
3.5 Communication or information updates are done either on the Myhealth app, email notification or via the Patient Portal for the authorized Healthcare Provider.
3.6 The transfer of information between Subscribers-to-Healthcare Provider or between Healthcare Provider-to-Healthcare Provider shall be done via a secured messaging platform to ensure data security & integrity.
3.7 It is the absolute discretion of the Healthcare Providers to agree to any request for information to be made available to the Subscriber via the Myhealth app or Patient Portal whether due to ethical or legal reasons.
3.8 Subscribers may be notified via email and/or other modes of communication on changes made to their EHR account whether by the Healthcare Provider, Custodian or Subscriber. It is the Subscriber’s or Custodian’s responsibility to ensure the veracity and accuracy of the information and their discretion to view/modify/accept/delete such changes.
3.9 Information contained in the EHR may be deleted (but is not obligated) by Myhealth Connect Sdn Bhd in the event of termination of Subscription or on the basis that the information is no longer relevant. Such information may be in the form of EHR or personal information of the Subscriber.
3.10 If breach or abnormality is detected, Users can notify Myhealth Connect Sdn Bhd via support@i-healthconnect.com
4.1 Any individual who has reached the legal age as prescribed by the governing law, or who have the written consent of their parent or guardian, who is of sound mind and who has agreed to the Terms of Use, may create an account via the Myhealth EHR App.
4.2 The Myhealth EHR App can be downloaded either via Google Playstore, Apple App Store or any other mobile application platform where it is made available.
4.3 The account is created by signing up using Credentials whether email, mobile number, social media ID or any other identifications provided by Myhealth EHR App.
4.4 Subscribers and/or their Custodians may from time-to-time be required to update their personal information for the purpose of ensuring an accurate and timely dissemination of the EHR to their Healthcare Provider or when utilizing Myhealth EHR Benefits.
4.5 It is the sole responsibility of the Subscriber and/or Custodian to keep information up-to-date and verify the content of the EHR.
4.6 Upon creation of the account, the Subscriber and Custodian (if relevant) agree to the rates & subscription plan and shall make arrangement for the payment of said subscription fee via the approved and available payment channels.
4.7 It is the discretion of Myhealth Connect Sdn Bhd to offer Benefits to the Subscriber(s) whether in the form of promotional offers/events, upgrade of services, partner service(s) or any other producsts/services at any time during the subscribed period.
4.8 It is expressly agreed by the Subscriber and/or Custodian the Myhealth EHR App shall not be used for any unlawful or prohibited acts which could damage, disable or impair the Myhealth EHR Apps or interfere with the use of the App.
5.1 A Custodian may be assigned by the Subscriber by:-
5.1.1 Complying with the Nominee Requirement as stated in Definition 1.12
5.1.2 By assigning the authority whether:
a) Access Rights – whereby the Custodian is granted access to view only and no other rights to the Subscribers account
b) Access & Management Rights – whereby the Custodian is granted access to view, manage and modify the Personal Health Record of a Subscriber
5.1.3 A Custodian may be allowed authority to multiple Subscriber account provided they have met and satisfied the above conditions and those stated in this Terms of Use agreement.
5.2 A Custodian’s rights may be revoked by the Subscriber at any time by termination notice sent to Myhealth EHR Apps via its Support channel. While Myhealth Connect Sdn Bhd shall take all reasonable effort to terminate the authority & access at the earliest time, Myhealth Connect Sdn Bhd shall not be liable for any loss, damages and/or expense suffered in the interim period and neither shall any claims be accepted in relation to this termination exercise.
6.1 By providing information into the Myhealth EHR App, including personal information & EHR information; the Subcriber and/or Custodian consents Myhealth Connect Sdn Bhd to:
6.1.1 Collect & store the information from the Subscriber, Custodian or Healthcare Provider and to make such information available for authorized parties to access and use;
6.1.2 Use the information to populate details within other software applications the Myhealth Connect Sdn Bhd licenses or makes available under its products and/or services;
6.1.3 Disclose the information as may be required under the Privacy Act or other applicable Laws;
6.1.4 Access the information to the extent necessary to identify and delete it from Myhealth Connect Sdn Bhd’s cloud servers and information technology systems.
8.1 A Subscriber may terminate their account or subscription by communicating their intention via the support@i-healthconnect.com
8.2 While Myhealth Connect Sdn Bhd shall take all reasonable effort to terminate the authority & access at the earliest time, Myhealth Connect Sdn Bhd shall not be liable for any loss, damages, expense suffered in the interim period and neither shall any claims be accepted in relation to this termination exercise.
8.3 Myhealth Connect Sdn Bhd reserves the right to terminate the subscription in the event:
8.3.1 Subscriber and/or Custodian breaches the Terms of Use agreement as stated herein
8.3.2 Creation & use of Myhealth EHR App is not in accordance with the rules stated herein
8.4 Upon termination of subscription, the account access shall be denied whether by Subscriber, Custodian or Healthcare Provider.
8.5 The termination of subscription may or may not result in permanent deletion of EHR or other personal information. Myhealth Connect Sdn Bhd reserves the right to retain a copy in de-identified or encrypted format for back-up or other lawful purposes; where permitted by applicable Laws
8.6 The Subscriber may request a copy of the EHR upon termination provided:
8.6.1 The information contained has not been permanently deleted
8.6.2 Fulfilled payment conditions for the extraction and producing the copy of the EHR which may include cost for search, retrieve, verification, personnel costs, postage or other mode of communication and use of intermediary to provide such access
11.1 Shall not be held responsible for the performance or non-infringement of third party rights related to the use of the App or web portal;
11.2 Cannot guarantee that the Myhealth EHR App nor its website is free from malicious virus, ransomware or other conditions that may damage or cause interference to the device that is use on;
11.3 Shall not be held responsible for the administration of healthcare based on information obtained from Myhealth Electronic Health Record App or its web portal
17.1 If Users have difficulties using Myhealth Electronic Health Record App or its web portal, please contact support@i-healthconnect.com
17.2 Contact via other channels although available may result in less efficient response and resolution of case.
MyHealth Healthcare Service Provider Terms of Use
1.1 Access & Management Rights
Authority to access the MyHealth EHR App that shall include access, view, manage and modify the Personal Health Record of a Subscriber.
1.2 Access Rights
Authority to access the MyHealth EHR App that allows ‘access only’ rights to view the Personal Health Record of a Subscriber.
1.3 Benefits
Any and all services, promotions, arrangements and facilities offered to the Healthcare Provider during the subscribed period.
1.4 Carer
A person or entity that is entrusted with the role of providing healthcare services to the Subscriber whether
1.4.1 Healthcare Provider: Doctor, nurse, pharmacist, medical officer and other qualified healthcare provider as authorized & conformed to local laws;
1.4.2 Family member or acquaintance whether by legal appointment or moral/ethical responsibility;
1.4.3 An entity whether an individual or institution who is granted the authority to provide care to the Subscriber who have fulfilled the Nominee Requirement.
1.5 Claims
Any cost, expense, damage or other liability (whether in contract, tor or otherwise) arising from any time or condition and includes legal costs on a full indemnity basis.
1.6 Credentials
User ID for the purpose of log in to the Partner Portal account whether using email, mobile number, social media ID and any allowed media including the password.
1.7 Custodian
A person or entity that is authorized by the Subscriber to register, view, manage and modify the Personal Health Record.
1.8 Electronic Health Record (EHR)
A combined record that may consist of:
1.8.1 Medical record (such as, but not limited to, vaccination, clinical, medical checkup record & treatment record);
1.8.2 Health lifestyle record (such as, but not limited to, diet, exercise & supplement consumption record);
1.8.3 Medication & Allergy record (such as, but not limited to, long term medication, pain management and allergy list).
1.9 Healthcare Provider
An entity or individual so authorized by the local law & governing body to provide medical care & attention to a Subscribe
1.10 MyHealth Connect Sdn Bhd
The legal entity with Registered (Company No. 1350934-M) who is the absolute owner of MyHealth EHR Apps and all its related products & services whether mobile apps, website, brand and services offered under the MyHealth brand flagship
1.11 MyHealth Electronic Health Record App
Software or mobile application running on IOS, Android or any other available platform under the MyHealth Electronic Health Record App
1.12 Nominee Requirements
The requirements that is to be met by a Carer, Custodian or any other person(s)/entity in order to qualify as Custodian of a Subscriber in MyHealth EHR. It shall include:
1.12.1 Meeting the legal age as allowed by the local governing laws if an individual; and who shall be of sound mind;
1.12.2 Be registered and is a valid legal entity subject to the local governing laws if a body, corporation, company and/or any entity besides an individual;
1.12.3 Either the individual or entity shall be duly authorized by the Subscriber, whether by application of governing laws or by written consent by the Subscriber and be granted either “Access Rights” or “Access & Management Rights”. The authorization shall be produced by the Subscriber for validation if requested.
1.13 Partner Program
Healthcare Providers are required to sign up for MyHealth Partner Program whereby they will be provided a unique log in Credentials. Thru the Partner Portal, the Healthcare Providers can update, upload, download and procure information on their patient subject to the patient being a registered and active Subscriber.
1.14 Partner Portal
The portal used by Healthcare Providers to access into the MyHealth EHR platform for the purpose of carrying out updates, upload, download and procuring information for the purpose of providing healthcare services to the Subscriber provided the patient is a registered and active Subscriber.
The Partner Portal shall provide access to Healthcare Provider for the purpose of accessing & maintaining their account profile & other MyHealth subscribed service(s).
1.15 Subscriber
A person who creates an account in the MyHealth App and agrees to the Terms & Conditions of Use of the MyHealth EHR App where the EHR shall be constituted of this person’s personal information, medical record, medical history and other information hereon after contained in the MyHealth EHR.
1.16 User
A person who has access to and uses the MyHealth Partner Portal by logging in using valid Credentials for purpose of accessing the Healthcare Provider profile and features or accessing & maintaining the Subscriber EHR based on granted “Access Rights” or “Access & Management Rights”.
2.1 MyHealth EHR is an online digital record of a person’s personal health record. The EHR can be accessed via the mobile app subject to the availability of network access & system operational requirements by the authorized Carer.
2.2 The personal EHR account is created once a Subscriber creates a personal log in Credential.
2.3 As a User registered under a Healthcare provider, you may edit and manage your patient EHR subject to authorization granted by the Subscriber and/or Custodian.
2.4 The EHR may be created by the Subscriber or the appointed Custodian.
2.5 A Subscriber’s EHR created in Myhealth Electronic Health Record App is the property of the Subscriber and records contained in the EHR shall be treated in accordance to the terms & conditions stated in this agreement.
2.6 MyHealth Electronic Health Record (EHR) is a collection of uploaded EHR by the Subscriber or the authorized Carer and it is agreed that MyHealth Connect Sdn Bhd is not responsible for the accuracy nor use or dissemination of the information contained by the Subscriber or Carer.
2.7 It is agreed that MyHealth Electronic Health Record (EHR) facilitates the storage of the Subscriber(s)’s EHR and that Myhealth Connect Sdn Bhd does not verify the content of the said EHR.
2.8 By agreeing to this agreement, Users hereby grant consent to MyHealth Connect Sdn Bhd to use, copy, transmit, store, analyse and backup the data, whether anonymized or not, that enables MyHealth Connect Sdn Bhd to improve, develop and protect our services including personal data and EHR data; subject to the terms of this agreement. It is the discretion of MyHealth Connect Sdn Bhd to create anonymized statistical data from your data and usage of our services whereby it may be used for product improvisation, to develop new services or products, to identify trends and marketing activities based on your preferences
3.1 MyHealth Partner Portal is a web-based portal that can be accessed via personal computer, notebook, tablet and any other device(s) that is supported by the portal.
3.2 Access to the Partner Portal is via a registered user ID & Password.
3.3 Users of the Partner Portal can edit and update their profile and respective modules in the Partner Portal.
3.4 Access to the feature modules is subject to the Subscription Package that has been agreed to.
3.5 It is the responsibility of the Users of the Partner Portal to ensure that data or information is accurate and that Myhealth Connect Sdn Bhd shall not verify the content(s).
4.1 Medical records such as vaccination, clinical, laboratory test and/or other records/assessments that may be uploaded by a Healthcare Provider in our Partner Program or by the Subscriber.
4.2 Personal information such as name, contact, email, ID, demographics and other personal information for purpose of identifying and use for MyHealth product enhancement purposes (See Item 6.1).
4.3 Medical appointments whether made thru MyHealth portal or by manual entry.
4.4 Access is granted to the Subscriber, their Custodian and Healthcare Provider who is a registered user in MyHealth Partner Program.
4.5 Communication or information updates are done either on the MyHealth app, email notification or via the Partner Portal for the authorized Healthcare Provider.
4.6 The transfer of information between Subscribers-to-Healthcare Provider or between Healthcare Provider-to-Healthcare Provider shall be done via a secured messaging platform to ensure data security & integrity.
4.7 It is the absolute discretion of the Healthcare Providers to agree to any request for information to be made available to the Subscriber via the MyHealth app or Partner Portal whether due to ethical or legal reasons.
4.8 Subscribers may be notified via email and/or other modes of communication on changes made to their EHR account whether by the Healthcare Provider, Custodian or Subscriber. It is the Subscriber’s or Custodian’s responsibility to ensure the veracity and accuracy of the information and their discretion to view/modify/accept/delete such changes.
4.9 Information contained in the EHR may be deleted (but is not obligated) by MyHealth Connect Sdn Bhd in the event of termination of Subscription or on the basis that the information is no longer relevant. Such information may be in the form of EHR or personal information of the Subscriber.
4.10 If breach or abnormality is detected, Users can notify MyHealth Connect Sdn Bhd via support@i-healthconnect.com
5.1 An entity or individual so authorized by the local law & governing body to provide medical care & attention to a Subscriber and who has agreed to the Terms of Use, may create an account via the MyHealth Partner Portal.
5.2 The MyHealth Partner Portal access is provided upon submission of completed registration form and supporting document to the Myhealth Connect Sdn Bhd administrator.
5.3 The account is created by signing up using Credentials whether email, mobile number, social media ID or any other identifications provided by MyHealth Partner Portal.
5.4 Healthcare Provider(s) may from time-to-time be required to update their personal information for the purpose of ensuring an accurate and timely dissemination of the EHR to their Healthcare Provider or when utilizing MyHealth EHR Benefits.
5.5 It is the sole responsibility of the Healthcare Provider(s) to keep information up-to-date and verify the content of the EHR.
5.6 Upon creation of the account, the Healthcare Provider agrees to the rates & subscription plan and shall make arrangement for the payment of said subscription fee via the approved and available payment channels.
5.7 The invoice shall be sent to the Healthcare Provider in a timely manner whether weekly, bi-weekly or monthly basis.
5.8 Payment of the invoiced amount shall be remitted within 14 working days from the billing date otherwise Myhealth Connect Sdn Bhd reserves the right to charge a monthly late payment fee amounting to 1.5% of the outstanding amount.
5.9 MyHealth Connect Sdn Bhd may offer Benefits to the Healthcare Provider(s) whether in the form of promotional offers/events, upgrade of services, partner service(s) or any other producsts/services at any time during the subscribed period.
5.10 It is expressly agreed by the Healthcare Provider that the MyHealth Partner Portal shall not be used for any unlawful or prohibited acts which could damage, disable or impair the MyHealth EHR Apps or interfere with the use of the App.
6.1 By providing information into the MyHealth EHR App & Partner Portal, including personal information & EHR information; the Healthcare Provider consents MyHealth Connect Sdn Bhd to:
6.1.1 Collect & store the information from the Subscriber, Custodian or Healthcare Provider and to make such information available for authorized parties to access and use;
6.1.2 Use the information to populate details within other software applications the MyHealth Connect Sdn Bhd licenses or makes available under its products and/or services;
6.1.3 Disclose the information as may be required under the Privacy Act or other applicable Laws;
6.1.4 Access the information to the extent necessary to identify and delete it from MyHealth Connect Sdn Bhd’s cloud servers and information technology systems.
8.1 A Healthcare Provider may terminate their account or subscription by communicating their intention via the support@i-healthconnect.com
8.2 While MyHealth Connect Sdn Bhd shall take all reasonable effort to terminate the authority & access at the earliest time, MyHealth Connect Sdn Bhd shall not be liable for any loss, damages, expense suffered in the interim period and neither shall any claims be accepted in relation to this termination exercise.
8.3 MyHealth Connect Sdn Bhd reserves the right to terminate the subscription in the event:
8.3.1 Healthcare Provider breaches the Terms of Use agreement as stated herein
8.3.2 Creation & use of MyHealth EHR App is not in accordance with the rules stated herein
8.4 Upon termination of subscription, the account access shall be denied whether by Subscriber, Custodian or Healthcare Provider.
8.5 The termination of subscription may or may not result in permanent deletion of EHR or other personal information. MyHealth Connect Sdn Bhd reserves the right to retain a copy in de-identified or encrypted format for back-up or other lawful purposes; where permitted by applicable Laws
8.6 The Subscriber may request a copy of the EHR upon termination provided:
8.6.1 The information contained has not been permanently deleted
8.6.2 Fulfilled payment conditions for the extraction and producing the copy of the EHR which may include cost for search, retrieve, verification, personnel costs, postage or other modes of communication and use of an intermediary to provide such access
11.1 Shall not be held responsible for the performance or non-infringement of third party rights related to the use of the App or Partner Portal;
11.2 Cannot guarantee that the MyHealth EHR App nor Partner Portal is free from malicious virus, ransomware or other conditions that may damage or cause interference to the device that is use on;
11.3 Shall not be held responsible for the administration of healthcare based on information obtained from MyHealth Electronic Health Record App or its Partner Portal.
17.1 If Users have difficulties using MyHealth Electronic Health Record App or its Partner Portal, please contact support@i-healthconnect.com
17.2 Contact via other channels although available may result in less efficient response and resolution of the case.